Booking & Booking Deposits.  A booking deposit of £75.00 is required for every bouquet or arrangement or £25.00 for smaller orders of 5 blooms or less.  Booking accompanied by the booking deposit will guarantee an allocated slot for preservation or pressing.  No booking will be taken without the correct deposit.  Bookings after an event are accepted, depending upon availability of space, when the correct deposit is required upon delivery of the flowers.  No flowers will be preserved without the correct booking deposit.  Flowers are required 2 days after the event to obtain best results in the pressing or preservation process.  Please state when booking in flowers which method of preservation you prefer,  not all varieties of flowers or foliage are suitable or one or either methods.  Both processes once started are irreversible.  Colour changes will occur in both processes due to extraction of moisture and a natural aging process once removed from press or preservation.  Flowers and foliage are enhanced to restore colour although colour may still differ from the original, however all frames are fitted with UV glass to protect from damaging UV rays found in sunlight, and come with hanging instructions. Natural aging of flowers and foliage will continue over the years, resulting in very subtle colour changes.
Cancellation.  If you decide to cancel your order 30 days or more prior to the event your booking deposit will be refunded,  no other monies paid with regards to the framing or preservation are refundable.  No monies paid are refundable if cancellation is made less than 30 days prior to the event.
Collection/delivery & collection charges.  A collection service is available if you are unable to deliver your flowers.  Collection charges are in addition to the booking deposit.  Contact us for collection charges as they differ depending upon location.  Collection charges are payable upon booking are are non refundable.  Collection may only be available if booked in advance.  We do not accept any flowers delivered by post or courier as we cannot accept responsibility for damage caused in transit.  We reserve the right to refuse press or preserve flowers delivered or collected if we consider the flowers to be unsuitable or in poor condition, when any collection charges will still be charged, but any booking deposits paid, will be returned.
Frames & frame bookings.  You may book your frame in advance on booking or delivery of your flowers, or alternatively when you view your flowers after pressing or preservation, either way,  a frame deposit will be required before your  frame will be put on order.  We reserve the right, in the unlikely event, of the frame style chosen being discontinued, to choose a replacement as close to your original choice as is possible.  Some frame moulding may take longer to come from manufacturer due to circumstances beyond our control, therefore your picture may take longer to complete than the usual 12 weeks completion time we aim to achieve.  All frame deposits are non refundable.
Aftercare.  We hope you are happy with your completed picture.  Every effort is made to comply with your preservation wishes.  Please follow instructions for hanging picture found on back of frame.  Due to the nature of pressing and preservation, we are unable to guarantee the final results as all flowers are different having been exposed to many different stresses before finally arriving to us,  flowers may also change over the coming years, although kept to a minimum due to the use of UV glass, helping prevent light damage, but other factors such as heat and humidity changes can cause damage, all for which we cannot be held responsible.